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Dorset Police faster at answering non-emergency calls
3:00pm Tuesday 10th September 2013 in News
DORSET Police are getting quicker at answering non-emergency calls since concerns were raised by the public, the force says.
Chief constable Debbie Simpson and police and crime commissioner Martyn Underhill agreed the recruitment of new phone operators and better technology a month ago.
Since then, the percentage of non-emergency calls answered within 30 seconds has risen from 54.2 per cent in July to 69.2 per cent in August, the police say. It is the second best performance in August for the last 10 years.
In August, 2,393 fewer were abandoned due to delays in answering than in July.
Chief Constable Debbie Simpson said call handling staff had been working ‘tirelessly’.
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