1,000 problems with new waste collection service

Bournemouth Echo: Steve Burdis Steve Burdis

AROUND 1,000 households in East Dorset are having problems with their waste collections, it has been reported.

The Dorset Waste Partnership (DWP) started its new ‘Recycle for Dorset’ collections in late October and early November but has since received complaints from residents who have not had their rubbish picked up.

Wimborne resident Anita Berry said she also saw her recycling and food waste heading for landfill, and called the process “frustrating”.

Mrs Berry, who lives in Grenville Road, said: “What annoyed me the most of all is that I did all of the recycling during that first week, washed it and separated it out and when they did make it round they put it in the landfill lorry.

“It really winds me up – I watched them do it. It seems like a resources problem. They don’t seem to have enough lorries, and the ones they do have are too small.”

The service in the town began on November 2, but Rosemary Booth from Allenview Road, who has asked for assisted collections, finally had a visit from the lorries after two weeks of missed collections.

“On the first week of collections, which was the 2nd, we should have had the non-recyclables and food collected, but nothing happened,” Mrs Booth said.

“On the 9th, we should have had the food and the recycling collected – but still nothing.”

When Mrs Booth got through to the DWP, she was told she was a high priority but five days later, her bins were still to be collected.

“I’ve been told that a percentage of the community have not had their bins collected, and that equates to over 1,000 people,” she said.

Steve Burdis, director of the Dorset Waste Partnership, said: “The roll-out of the new service to 53,000 households has involved huge changes for both residents and staff. A number of teething problems while things settle down are likely but always regrettable.

“I apologise that the service some households have received has been far below that which we aim to provide and that they expect.

“If we have missed a scheduled collection we will make all efforts to return and collect it within three days during this busy period. We are using all available resources to ensure bins are not left unemptied and that paid-for garden waste collections are made.

“The ‘Recycle for Dorset’ service aims to increase the amount of waste Dorset recycles rather than sends to landfill. We cannot achieve this without the vital role residents play sorting their materials.

“The last few weeks have seen unprecedented levels of recycling, including food waste. Any cases of collected recycling going to landfill are unacceptable and should not have happened. We are carrying out our own investigations into why this happened to ensure it does not happen again.”

The service offers:

  • A weekly collection of food waste using brown bins
  • A fortnightly collection of recycling using a 240-litre wheelie bin with a green lid, the existing green recycling box for paper and cardboard, plastic bottles, pots, tubs and trays, tins and cans, and aerosols and a small reusable bag for household batteries
  • A fortnightly collection of household rubbish using a 140-litre grey wheelie bin

Comments (12)

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2:04pm Wed 21 Nov 12

rayc says...

I have lived in E Dorset for the last 10 years. The rubbish sacks have been emptied on their due date and the binmen have always been helpful and taken away larger items.
The recycling has gone like clockwork, collected every other week without fail.
Anybody offering odds on whether the same will be said of the new, improved, multi bin system?
I have lived in E Dorset for the last 10 years. The rubbish sacks have been emptied on their due date and the binmen have always been helpful and taken away larger items. The recycling has gone like clockwork, collected every other week without fail. Anybody offering odds on whether the same will be said of the new, improved, multi bin system? rayc
  • Score: 0

2:18pm Wed 21 Nov 12

downmoor-ch63 says...

My goodness me, 1000 moaners!, we recycle (and have to take it ourselves) and put it all,(batteries, metal, Steel & Aluminium, GLASS in a.White, b.Green, and c.in Brown Containers) Try to Keep BOURNEMOUTH recycling wherever possible please!.
My goodness me, 1000 moaners!, we recycle (and have to take it ourselves) and put it all,(batteries, metal, Steel & Aluminium, GLASS in a.White, b.Green, and c.in Brown Containers) Try to Keep BOURNEMOUTH recycling wherever possible please!. downmoor-ch63
  • Score: 0

2:28pm Wed 21 Nov 12

nobbythesheep says...

You say moaners like its their fault, I myself (along with all the houses along my stretch) had no pickups until yesterday which was 4 weeks after getting the bins!! The rubbish was just piling up, and bags were being raided by animals while it was out; this caused lots of mess every week as the rubbish was strewn around.

To be fair though after a long email complaint the rubbish was picked up the same day. (Well the rubbish bins were, the food and recycling bins are still full)
You say moaners like its their fault, I myself (along with all the houses along my stretch) had no pickups until yesterday which was 4 weeks after getting the bins!! The rubbish was just piling up, and bags were being raided by animals while it was out; this caused lots of mess every week as the rubbish was strewn around. To be fair though after a long email complaint the rubbish was picked up the same day. (Well the rubbish bins were, the food and recycling bins are still full) nobbythesheep
  • Score: 0

3:40pm Wed 21 Nov 12

woby_tide says...

rayc wrote:
I have lived in E Dorset for the last 10 years. The rubbish sacks have been emptied on their due date and the binmen have always been helpful and taken away larger items.
The recycling has gone like clockwork, collected every other week without fail.
Anybody offering odds on whether the same will be said of the new, improved, multi bin system?
Worked like clockwork so far in Christchurch. Each bin collected when they said, just as it was with the old system. But with the added bonus that not a single bag has been found strewn across the road by a fox, cat or seagull since we switched.
[quote][p][bold]rayc[/bold] wrote: I have lived in E Dorset for the last 10 years. The rubbish sacks have been emptied on their due date and the binmen have always been helpful and taken away larger items. The recycling has gone like clockwork, collected every other week without fail. Anybody offering odds on whether the same will be said of the new, improved, multi bin system?[/p][/quote]Worked like clockwork so far in Christchurch. Each bin collected when they said, just as it was with the old system. But with the added bonus that not a single bag has been found strewn across the road by a fox, cat or seagull since we switched. woby_tide
  • Score: 0

3:49pm Wed 21 Nov 12

pacerman says...

Alex - do not confuse us! Our old green box for glass bottles & jars only. Our new recycling green-lidded wheelie bin for paper & cardboard, plastic bottles, pots tubs & trays, tins, cans & aerosols.
Grey wheelie bin, rubbish for landfill. Everything is collected like clockwork here in Colehill, but there are bound to be some teething problems with new rounds to cope with plus new trucks.
Alex - do not confuse us! Our old green box for glass bottles & jars only. Our new recycling green-lidded wheelie bin for paper & cardboard, plastic bottles, pots tubs & trays, tins, cans & aerosols. Grey wheelie bin, rubbish for landfill. Everything is collected like clockwork here in Colehill, but there are bound to be some teething problems with new rounds to cope with plus new trucks. pacerman
  • Score: 0

6:41pm Wed 21 Nov 12

fletch for manager says...

Still waiting for our food bin to be replaced 6 weeks after reporting it had a faulty lid..
Still waiting for our food bin to be replaced 6 weeks after reporting it had a faulty lid.. fletch for manager
  • Score: 0

7:07pm Wed 21 Nov 12

Jetwasher says...

Why bother and worry about it just stick it all in a black bin bag let them get on with it .
Why bother and worry about it just stick it all in a black bin bag let them get on with it . Jetwasher
  • Score: 0

7:37pm Wed 21 Nov 12

sollie says...

Bit of a difference from the "official" version last week.
Bit of a difference from the "official" version last week. sollie
  • Score: 0

10:10am Thu 22 Nov 12

Imaximus says...

I think this story has wheely bin over exaggerated.
I think this story has wheely bin over exaggerated. Imaximus
  • Score: 0

10:15am Thu 22 Nov 12

BMTHLAND says...

Daily Echo shame on you .. think you need to ACTUALLY go and investigate the story before slandering the company.
My husband works for DWP and I know for a fact they do NOT use the SAME landfill lorry as every day rubbish had the lady looked properly she would of seen that the lorries are indeed identical BUT the recycling lorries have an extra bin on the back of them for glass. Would she feel better if they came down her road with a megaphone shouting recycling only?? Had you investigated this story before reporting too you will know that nothing goes to landfill sites anymore. You will also have known that not only have east Dorset merged in with Christchurch Council now but these men are having to take on triple the amount of houses in just the same amount of time they had before (of which they struggled before hand) and most aren't even getting home until 4 HOURS AFTER they're contracted times to work. Think of how they must feel having to do so much more work just for petty people to complain about such silly things like this. They are only humans they're not robots and majority of them still have families to go home to too. They use different lorries for recycling and a different lorry for every day rubbish. The recycling gets sent off to recycling centre at hurn be .. well .. RECYCLED .. and the rubbish gets sent off to transfer station so before you started slandering a major company i think maybe you should of asked the DWP the procedure first and find out the FACTS first. The idea of everyone having wheelie bins was so they could use similar lorries rather than having to rummage through boxes to seperate everything into the little bins they had before where many of the staff were getting cut hands from where people had broken glass in their boxes!!!
Daily Echo shame on you .. think you need to ACTUALLY go and investigate the story before slandering the company. My husband works for DWP and I know for a fact they do NOT use the SAME landfill lorry as every day rubbish had the lady looked properly she would of seen that the lorries are indeed identical BUT the recycling lorries have an extra bin on the back of them for glass. Would she feel better if they came down her road with a megaphone shouting recycling only?? Had you investigated this story before reporting too you will know that nothing goes to landfill sites anymore. You will also have known that not only have east Dorset merged in with Christchurch Council now but these men are having to take on triple the amount of houses in just the same amount of time they had before (of which they struggled before hand) and most aren't even getting home until 4 HOURS AFTER they're contracted times to work. Think of how they must feel having to do so much more work just for petty people to complain about such silly things like this. They are only humans they're not robots and majority of them still have families to go home to too. They use different lorries for recycling and a different lorry for every day rubbish. The recycling gets sent off to recycling centre at hurn be .. well .. RECYCLED .. and the rubbish gets sent off to transfer station so before you started slandering a major company i think maybe you should of asked the DWP the procedure first and find out the FACTS first. The idea of everyone having wheelie bins was so they could use similar lorries rather than having to rummage through boxes to seperate everything into the little bins they had before where many of the staff were getting cut hands from where people had broken glass in their boxes!!! BMTHLAND
  • Score: 0

1:23pm Thu 22 Nov 12

Sir Alan says...

Dorset waste partnershp is the biggest shambles ever.

No Bins delivered , no rubbish collection for 3 weeks , now we have rats in the rubish area.

5 phone called to this bunch of jokers and the same lies oh we will get back to you.

i think i will take my rubbish and put on steve burdis front doorstep see how he likes it.

we pay for this service through our rip off council tax, and these idiots cant even manage to do the job they are paid for.
Dorset waste partnershp is the biggest shambles ever. No Bins delivered , no rubbish collection for 3 weeks , now we have rats in the rubish area. 5 phone called to this bunch of jokers and the same lies oh we will get back to you. i think i will take my rubbish and put on steve burdis front doorstep see how he likes it. we pay for this service through our rip off council tax, and these idiots cant even manage to do the job they are paid for. Sir Alan
  • Score: 0

5:16pm Mon 3 Dec 12

Ladysea says...

Sir Alan wrote:
Dorset waste partnershp is the biggest shambles ever.

No Bins delivered , no rubbish collection for 3 weeks , now we have rats in the rubish area.

5 phone called to this bunch of jokers and the same lies oh we will get back to you.

i think i will take my rubbish and put on steve burdis front doorstep see how he likes it.

we pay for this service through our rip off council tax, and these idiots cant even manage to do the job they are paid for.
Ditto to Sir Alan,

No collection for weeks, rats everywhere especially as I live next door to takeaways. Not allowed wheelie bins because we have no rear access so boxes only. Very small house with a small utlity room now taken up with boxes and food waste which stinks. I get knocks on the door and complaints from memebrs of the public who use wheelchairs, prams and motor scooters because my house opens straight onto the pavement and my boxes cause an obstruction. My bins have to be left out all week because we are waiting for collection and I am expected to take stinking festering food waste back in the house at the end of the week because they wont collect on a weekend and try again the followeing week. Called DWP at least 10 times in one week only to be welcomed by a snotty nosed jobs worth who at 6.45pm claimed my bins would be collected by 6pm. SERIOUSLY !! It was another 2 weeks before they were picked up and that was only because I threatened to dump the whole lot in their car park and withdrawl my council tax payments. Got an apology from them eventually for what its worth... until the next time, we wait with baited breath to see if it gets collected this week !
[quote][p][bold]Sir Alan[/bold] wrote: Dorset waste partnershp is the biggest shambles ever. No Bins delivered , no rubbish collection for 3 weeks , now we have rats in the rubish area. 5 phone called to this bunch of jokers and the same lies oh we will get back to you. i think i will take my rubbish and put on steve burdis front doorstep see how he likes it. we pay for this service through our rip off council tax, and these idiots cant even manage to do the job they are paid for.[/p][/quote]Ditto to Sir Alan, No collection for weeks, rats everywhere especially as I live next door to takeaways. Not allowed wheelie bins because we have no rear access so boxes only. Very small house with a small utlity room now taken up with boxes and food waste which stinks. I get knocks on the door and complaints from memebrs of the public who use wheelchairs, prams and motor scooters because my house opens straight onto the pavement and my boxes cause an obstruction. My bins have to be left out all week because we are waiting for collection and I am expected to take stinking festering food waste back in the house at the end of the week because they wont collect on a weekend and try again the followeing week. Called DWP at least 10 times in one week only to be welcomed by a snotty nosed jobs worth who at 6.45pm claimed my bins would be collected by 6pm. SERIOUSLY !! It was another 2 weeks before they were picked up and that was only because I threatened to dump the whole lot in their car park and withdrawl my council tax payments. Got an apology from them eventually for what its worth... until the next time, we wait with baited breath to see if it gets collected this week ! Ladysea
  • Score: 0

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