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Disabled father ‘humiliated’ in airport ordeal
IT was meant to be a stress-free holiday to Spain but for Lisa Aitken and her father, flying back into Bournemouth Airport ended up being a humiliating and frustrating experience.
Lisa and her father Dennis Yorke, 82, who needs a wheelchair after having a back operation and suffering from a stroke, travelled from Stockbridge near Romsey to catch a Ryanair flight to Malaga to visit her sister earlier this month.
But their return journey on May 9 turned into a nightmare after a booking Lisa had made for a specific seat on the plane was not upheld and the pair were made to pay extra for priority boarding despite being last to be seated.
Lisa, 43 said the final straw came when they landed at Bournemouth Airport, and were told there were no trained staff to operate the ambulift needed to get Dennis off the plane even though it had been pre-booked.
She said: "We were made to sit in our seats for an hour while two of the staff tried to manoeuvre the lift into place.
"My father had to stay jammed into his seat, in a great deal of discomfort, while passengers for the next flight began boarding all around us."
She added: "It was so humiliating for him. Eventually they had to carry him off which caused him even more pain. The most upsetting thing was the reaction of the staff who found it all to be a big joke and they were openly laughing about it while he was in tears.
"There was one young lady who was very apologetic but, as for the rest, you just don't expect this behaviour. I have received an apology from Ryanair about the seats but it's not good enough. It shouldn't have happened in the first place."
A spokesperson for Bournemouth Airport said: "The responsibility for wheelchair passengers rests with the airline and this service is currently carried out on their behalf by their handling agents. We have been sent a copy of Mrs Aitken's letter to Servisair and we have already spoken to them to ensure they respond to her as quickly as possible."
Tony Brunskill, spokesperson for Servisair said: "We regret the situation and do apologise to the two passengers involved. All of our staff are trained to use the lift but there was a mechanical failure with it on that day, which is why the passenger had to be carried off."
7:00pm Monday 26th May 2008
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CommentPosted by: Emulated, Bournemouth on 9:22pm Mon 26 May 08
[bold]bold[/bold] "BOURNEMOUTH INTERNATIONAL AIRPORT"
A mechanical failure on that day!!!! Only one wheelchair lift?
An International airport. Don't make me laugh.
"BOURNEMOUTH INTERNATIONAL AIRPORT"
A mechanical failure on that day!!!! Only one wheelchair lift?
An International airport. Don't make me laugh.
Posted by: Bigtone, Poole on 9:50pm Mon 26 May 08
Agree with emulated.I don't know how they have the neck to call themselves an International airport.I have a better quality shed in my back garden.I also have foreign students stay with me and they cannot stop laughing when they land at the "International" airport of Bournemouth. Ohhh I forgot that there is millions to be spent on an upgrade of the airport....Is that so? I probably have more chance of getting a new wheelie bin before then.
Toytown comes to mind.
Agree with emulated.I don't know how they have the neck to call themselves an International airport.I have a better quality shed in my back garden.I also have foreign students stay with me and they cannot stop laughing when they land at the "International" airport of Bournemouth. Ohhh I forgot that there is millions to be spent on an upgrade of the airport....Is that so? I probably have more chance of getting a new wheelie bin before then.
Toytown comes to mind.
Posted by: debbie2110, bournemouth on 10:17pm Mon 26 May 08
Sadly another example of you gets what you pay for. Ryanair are a notoriously poor budget airline to use if you have any special needs. They should not be allowed to get away with treating people this badly.
I have a work colleague who had an equally poor service when travelling on her own with two small children. She was left stranded by Ryanair in Rome even though she had valid tickets and was at the airport queuing for check in 2 hours before the flight. Ryanair had overbooked the flight and closed the check in when the seats were all full!
I flew with them to Gerona (50km from Barcelona), flight took off on time, it was a melee getting on as no seats are allocated and everyone kept pushing me out of the way so they could rush past me, seats were a bit grubby but flight was £90 cheaper per head than using BA and with airport on my doorstep. As a traveller with no special needs it was no worse than travelling on a train. Now I am less able, I would not dream of using them. I’d have to put up with the inconvenience of getting to Heathrow or Gatwick when no flights available from Southampton but I can be assured of a booked seat and help if necessary.
Shouldn’t be like this, but it is. Hope anyone less able refuses to book with these ‘no frills’ airlines in future. Shame that Hurn airport have held themselves up to ridicule by calling themselves Bournemouth International. Bigtone and Emulated are sadly indicative of everyones reaction to the airport, however I have to say when I left my vital medication at home and had to call on a relative to collect it and deliver to the airport they were very helpful and I can't imagine a major airport accommodating me in quite the same manner!
Sadly another example of you gets what you pay for. Ryanair are a notoriously poor budget airline to use if you have any special needs. They should not be allowed to get away with treating people this badly.
I have a work colleague who had an equally poor service when travelling on her own with two small children. She was left stranded by Ryanair in Rome even though she had valid tickets and was at the airport queuing for check in 2 hours before the flight. Ryanair had overbooked the flight and closed the check in when the seats were all full!
I flew with them to Gerona (50km from Barcelona), flight took off on time, it was a melee getting on as no seats are allocated and everyone kept pushing me out of the way so they could rush past me, seats were a bit grubby but flight was £90 cheaper per head than using BA and with airport on my doorstep. As a traveller with no special needs it was no worse than travelling on a train. Now I am less able, I would not dream of using them. I’d have to put up with the inconvenience of getting to Heathrow or Gatwick when no flights available from Southampton but I can be assured of a booked seat and help if necessary.
Shouldn’t be like this, but it is. Hope anyone less able refuses to book with these ‘no frills’ airlines in future. Shame that Hurn airport have held themselves up to ridicule by calling themselves Bournemouth International. Bigtone and Emulated are sadly indicative of everyones reaction to the airport, however I have to say when I left my vital medication at home and had to call on a relative to collect it and deliver to the airport they were very helpful and I can't imagine a major airport accommodating me in quite the same manner!
Posted by: derek, dorset on 10:45pm Mon 26 May 08
Soton is just up the road a few quid extra and to be treated like a human priceless
Soton is just up the road a few quid extra and to be treated like a human priceless
Posted by: Christopher, Wallisdown & Winton West on 12:29am Tue 27 May 08
The same people each time who have nothing better to do than to assure blame because an airport calls itself an International Airport. It is, and that is the way it will remain. One case comes to the for with an airline notorious for the way it treats its passengers yet Emulated and Bigmouth (sorry) Bigtone do not even mention them. Whats that question usually asked of me, "do you work for them".
If Ryanair have not as per usual informed the destination airport of what is required then how is Servisair suppose to know. Yes I agree that the Ambulift should be maintained and available. I certainly do not believe half the exaggerated story above, and I know that BIA would not have allowed that had they been in the know.
Someone paid more than they should do, and is trying to get it back.
Bigtone, obviously you do not go to the BIA too much. If you do, next time take a look at the area around the old arrivals.
By the way, regardless of the weather today, all aircraft in and out on a busy Monday were virtually on time according to their timetables.
The same people each time who have nothing better to do than to assure blame because an airport calls itself an International Airport. It is, and that is the way it will remain. One case comes to the for with an airline notorious for the way it treats its passengers yet Emulated and Bigmouth (sorry) Bigtone do not even mention them. Whats that question usually asked of me, "do you work for them".
If Ryanair have not as per usual informed the destination airport of what is required then how is Servisair suppose to know. Yes I agree that the Ambulift should be maintained and available. I certainly do not believe half the exaggerated story above, and I know that BIA would not have allowed that had they been in the know.
Someone paid more than they should do, and is trying to get it back.
Bigtone, obviously you do not go to the BIA too much. If you do, next time take a look at the area around the old arrivals.
By the way, regardless of the weather today, all aircraft in and out on a busy Monday were virtually on time according to their timetables.
Posted by: 2Much, New Forest on 6:29am Tue 27 May 08
I travel regularly with a disabled person from Bournemouth, and there is normally something like this. All that has be done legally, is they have to show they are making a reasonable adjustment to accommodate disabled people.
It's obviously nothing to do with the airline..but the lack of equipment at the airport, along with training for the handling staff.
The gentleman eventually was hauled off in the chair, which is a nightmare in itself.
Surely it's in the best interest of disabled people and the BIA staff, to get some training to use the most adequate equipment?
I travel regularly with a disabled person from Bournemouth, and there is normally something like this. All that has be done legally, is they have to show they are making a reasonable adjustment to accommodate disabled people.
It's obviously nothing to do with the airline..but the lack of equipment at the airport, along with training for the handling staff.
The gentleman eventually was hauled off in the chair, which is a nightmare in itself.
Surely it's in the best interest of disabled people and the BIA staff, to get some training to use the most adequate equipment?
Posted by: nickboy, West London on 6:55am Tue 27 May 08
[quote][bold]Christopher[/bold] wrote:
The same people each time who have nothing better to do than to assure blame because an airport calls itself an International Airport. It is, and that is the way it will remain. One case comes to the for with an airline notorious for the way it treats its passengers yet Emulated and Bigmouth (sorry) Bigtone do not even mention them. Whats that question usually asked of me, "do you work for them". If Ryanair have not as per usual informed the destination airport of what is required then how is Servisair suppose to know. Yes I agree that the Ambulift should be maintained and available. I certainly do not believe half the exaggerated story above, and I know that BIA would not have allowed that had they been in the know. Someone paid more than they should do, and is trying to get it back. Bigtone, obviously you do not go to the BIA too much. If you do, next time take a look at the area around the old arrivals. By the way, regardless of the weather today, all aircraft in and out on a busy Monday were virtually on time according to their timetables. [/quote] Spot on.
Nice to see the first two posters knocking our airport , in the true, small-minded attitude of many around here.
Don't expect Ryanair to be much help, they are notorious in the industry for being hopeless.
Christopher wrote:
The same people each time who have nothing better to do than to assure blame because an airport calls itself an International Airport. It is, and that is the way it will remain. One case comes to the for with an airline notorious for the way it treats its passengers yet Emulated and Bigmouth (sorry) Bigtone do not even mention them. Whats that question usually asked of me, "do you work for them". If Ryanair have not as per usual informed the destination airport of what is required then how is Servisair suppose to know. Yes I agree that the Ambulift should be maintained and available. I certainly do not believe half the exaggerated story above, and I know that BIA would not have allowed that had they been in the know. Someone paid more than they should do, and is trying to get it back. Bigtone, obviously you do not go to the BIA too much. If you do, next time take a look at the area around the old arrivals. By the way, regardless of the weather today, all aircraft in and out on a busy Monday were virtually on time according to their timetables.
Spot on.
Nice to see the first two posters knocking our airport , in the true, small-minded attitude of many around here.
Don't expect Ryanair to be much help, they are notorious in the industry for being hopeless.
Posted by: alasdair, windsor/kosovo on 7:41am Tue 27 May 08
even before i read the full report having only read the headline on the most read link ,i knew Ryan air would be involved why because of there poor disabled costumer services they are well known for this i believe in one instance they refused a deaf person on the flight as they would not be able to hear the safety announcements ,
just shows how bad there reputation is for someone to know that they where involved even before the full story has been read
even before i read the full report having only read the headline on the most read link ,i knew Ryan air would be involved why because of there poor disabled costumer services they are well known for this i believe in one instance they refused a deaf person on the flight as they would not be able to hear the safety announcements ,
just shows how bad there reputation is for someone to know that they where involved even before the full story has been read
Posted by: Keep on Flying, Bournemouth on 9:24am Tue 27 May 08
Glory be Emulated makes another joke, and as for Bigjob sorry bigtone, if its so bad why do your foreign students fly into bournemouth , best they fly into one of the London airports, but of course they probably wouldnt be able to pay you for the rooms they rent from you, and its the handling agents that organise the wheelchair lifts not the Airport, so yet again we have
another non story, is there no real news in dorset
Glory be Emulated makes another joke, and as for Bigjob sorry bigtone, if its so bad why do your foreign students fly into bournemouth , best they fly into one of the London airports, but of course they probably wouldnt be able to pay you for the rooms they rent from you, and its the handling agents that organise the wheelchair lifts not the Airport, so yet again we have
another non story, is there no real news in dorset
Posted by: firefly, bournemouth on 9:46am Tue 27 May 08
It is the norm for an incoming aircaft to radio Servisair with the number of passengers including any disabled.This is just another case of a useless Handling Agent.
The airport woul do far better to employ their own staff. Unfortunately though Handling Agents are far cheaper. They tend to pay very poor wages though and if you pay peanuts you get monkies.
It is the norm for an incoming aircaft to radio Servisair with the number of passengers including any disabled.This is just another case of a useless Handling Agent.
The airport woul do far better to employ their own staff. Unfortunately though Handling Agents are far cheaper. They tend to pay very poor wages though and if you pay peanuts you get monkies.
Posted by: Sir Alan, Sandbanks on 9:58am Tue 27 May 08
[quote][bold]firefly[/bold] wrote:
It is the norm for an incoming aircaft to radio Servisair with the number of passengers including any disabled.This is just another case of a useless Handling Agent. The airport woul do far better to employ their own staff. Unfortunately though Handling Agents are far cheaper. They tend to pay very poor wages though and if you pay peanuts you get monkies. [/quote] yes i agree with firefly, but if the persons in the story are not happy why dont they fly from another airport with a full cost airline, it seems to me they wanted the cheap flight that ryanair offer, but want the same service as you get from BA, its just not going to happen, another solution take your holiday in the uk and dont fly.
firefly wrote:
It is the norm for an incoming aircaft to radio Servisair with the number of passengers including any disabled.This is just another case of a useless Handling Agent. The airport woul do far better to employ their own staff. Unfortunately though Handling Agents are far cheaper. They tend to pay very poor wages though and if you pay peanuts you get monkies.
yes i agree with firefly, but if the persons in the story are not happy why dont they fly from another airport with a full cost airline, it seems to me they wanted the cheap flight that ryanair offer, but want the same service as you get from BA, its just not going to happen, another solution take your holiday in the uk and dont fly.
Posted by: Christopher, Wallisdown & Winton West on 10:17am Tue 27 May 08
[quote][bold]firefly[/bold] wrote:
It is the norm for an incoming aircaft to radio Servisair with the number of passengers including any disabled.This is just another case of a useless Handling Agent.
The airport woul do far better to employ their own staff. Unfortunately though Handling Agents are far cheaper. They tend to pay very poor wages though and if you pay peanuts you get monkies. [/quote] Maybe so firefly, but in this case (Ryanair) due to their poor rate of customer service this was probably not done. Again it is the airline at fault and not the Service Handlers at the airport.
We have all seen the interviews with the Ryanair boss, he does not give a **** about passengers, so why should the crews.
firefly wrote:
It is the norm for an incoming aircaft to radio Servisair with the number of passengers including any disabled.This is just another case of a useless Handling Agent.
The airport woul do far better to employ their own staff. Unfortunately though Handling Agents are far cheaper. They tend to pay very poor wages though and if you pay peanuts you get monkies.
Maybe so firefly, but in this case (Ryanair) due to their poor rate of customer service this was probably not done. Again it is the airline at fault and not the Service Handlers at the airport.
We have all seen the interviews with the Ryanair boss, he does not give a **** about passengers, so why should the crews.
Posted by: firefly, bournemouth on 10:44am Tue 27 May 08
Christopher I can assure you this is standed procedure.In any event Servisair would have had a telex from Spain with the information about inbound passengers.
Ryaniar are a "No Frills" airline and also now are the major operators out of Bournemouth Aiport. If the airport were to lose them, as they have already done many other operators. The airport would be left only a handful of flights a day.
I can imagine the truth of the tale was a skeleton staff operating with no trained staff to operate the ambulift which has to be carefuuly postioned against the aircraft door. You can imagine the damage which could occur if not done correctly.
I recently travelled from Bournemouth with Ryaniar. The handling agent came to board the aircraft not in uniform and reading a copy of the Sun.
Christopher I can assure you this is standed procedure.In any event Servisair would have had a telex from Spain with the information about inbound passengers.
Ryaniar are a "No Frills" airline and also now are the major operators out of Bournemouth Aiport. If the airport were to lose them, as they have already done many other operators. The airport would be left only a handful of flights a day.
I can imagine the truth of the tale was a skeleton staff operating with no trained staff to operate the ambulift which has to be carefuuly postioned against the aircraft door. You can imagine the damage which could occur if not done correctly.
I recently travelled from Bournemouth with Ryaniar. The handling agent came to board the aircraft not in uniform and reading a copy of the Sun.
Posted by: firefly, bournemouth on 11:08am Tue 27 May 08
Oh dear apologies for typo's etc .... got a bit carried away.
Oh dear apologies for typo's etc .... got a bit carried away.
Posted by: Munkstar, Bournemouth on 2:24pm Tue 27 May 08
Its a discount Airline for a reason.
Its a discount Airline for a reason.
Posted by: JoJo, Romsey on 4:13pm Tue 27 May 08
I think it is discusing that they can treat someone like this, i know the full story of this as the man involved is my grandad. i fly with ryanair regually with friends and recently went to malian. There was a women on the flight back who had crutches as she had just had a hip repacement and she asked for a wheelcair and had booked the lift but they made her walk as they had no wheelchairs avalible.I uderstand that this is not a fault of ryanair but you would think that they would make arragements to make sure she could board first. The ryanair staff did nothing to help her and me and my friend felt we had to take it upon ourself to assist her to get on the plane. We did our best to hold back the rush of passengers so that she could board the flight saftly.
Ryanair may be a discounted airline but that is no reason for them to treat dissabled people in this way. [bold]bold ITS DISCUSTING AND AGAINIST HUMAN RIGHTS![/bold]
I think it is discusing that they can treat someone like this, i know the full story of this as the man involved is my grandad. i fly with ryanair regually with friends and recently went to malian. There was a women on the flight back who had crutches as she had just had a hip repacement and she asked for a wheelcair and had booked the lift but they made her walk as they had no wheelchairs avalible.I uderstand that this is not a fault of ryanair but you would think that they would make arragements to make sure she could board first. The ryanair staff did nothing to help her and me and my friend felt we had to take it upon ourself to assist her to get on the plane. We did our best to hold back the rush of passengers so that she could board the flight saftly.
Ryanair may be a discounted airline but that is no reason for them to treat dissabled people in this way.
bold ITS DISCUSTING AND AGAINIST HUMAN RIGHTS! Posted by: Bigtone, Poole on 5:00pm Tue 27 May 08
Posted by: Christopher, Wallisdown & Winton West on 12:29am today..."Bigtone, obviously you do not go to the BIA too much. If you do, next time take a look at the area around the old arrivals."
No I dont.The first and last time was November last year.I can do without my departure area looking and smelling like an Oap's home.
Posted by: Keep on Flying, Bournemouth on 9:24am today....
"Glory be Emulated makes another joke, and as for Bigjob sorry bigtone, if its so bad why do your foreign students fly into bournemouth , best they fly into one of the London airports, but of course they probably wouldnt be able to pay you for the rooms they rent from you"
The school pays me.The students pay the school.You obviously don't have students.I enjoy it when they comment about the airport.It shows how retarded we are in comparision to thier countries in lots of aspects including the said airport....and most people here are blissfully unaware of this.
Southampton airport is 10 fold better.If no flights are available there I will be more than happy to travel to Gatwick and feel relaxed and comfortable and use a quality airline.
Posted by: Christopher, Wallisdown & Winton West on 12:29am today..."Bigtone, obviously you do not go to the BIA too much. If you do, next time take a look at the area around the old arrivals."
No I dont.The first and last time was November last year.I can do without my departure area looking and smelling like an Oap's home.
Posted by: Keep on Flying, Bournemouth on 9:24am today....
"Glory be Emulated makes another joke, and as for Bigjob sorry bigtone, if its so bad why do your foreign students fly into bournemouth , best they fly into one of the London airports, but of course they probably wouldnt be able to pay you for the rooms they rent from you"
The school pays me.The students pay the school.You obviously don't have students.I enjoy it when they comment about the airport.It shows how retarded we are in comparision to thier countries in lots of aspects including the said airport....and most people here are blissfully unaware of this.
Southampton airport is 10 fold better.If no flights are available there I will be more than happy to travel to Gatwick and feel relaxed and comfortable and use a quality airline.
Posted by: Jess, Romsey on 8:05pm Tue 27 May 08
Well said JoJo! I totally agree, its disgusting that he was treated in this way and people need to have a bit more respect.
I regually travel with Ryanair as they are cheap and because I am willing to put up with the bad customer service. I recently flew from Dublin with Ryanair and was allowed to get on a flight to Berlin instead of to Stanstead, the staff with Ryanair had no idea what they were doing, when I eventually found the right aeroplane, the staff did know the flight number or where they were flying to. I think there needs to be some retraining amongst all Ryanair staff if they are oing to have any hope of winning a customer service award, which at the moment seems slim.
The way this gentleman (who happens to be my Grandfather) was treated was disgusting but luckily he didnt suffer too much in the long term. So lets just hope that the next disabled person who needs help and doesn't get seriously injured with the lack of training and poor customer services.
Well said JoJo! I totally agree, its disgusting that he was treated in this way and people need to have a bit more respect.
I regually travel with Ryanair as they are cheap and because I am willing to put up with the bad customer service. I recently flew from Dublin with Ryanair and was allowed to get on a flight to Berlin instead of to Stanstead, the staff with Ryanair had no idea what they were doing, when I eventually found the right aeroplane, the staff did know the flight number or where they were flying to. I think there needs to be some retraining amongst all Ryanair staff if they are oing to have any hope of winning a customer service award, which at the moment seems slim.
The way this gentleman (who happens to be my Grandfather) was treated was disgusting but luckily he didnt suffer too much in the long term. So lets just hope that the next disabled person who needs help and doesn't get seriously injured with the lack of training and poor customer services.
Posted by: Ann, Poole on 10:29pm Tue 27 May 08
I much prefer using Bournemouth airport to any other if possible. I hope it is never 'improved' but remains the same little 'shed' that it is.
No need for buses from the car park, just one luggage carousel, no over-priced shopping malls or junk food outlets.
For me, it is the most stress free and convenient airport I have ever used.
Perhaps I should start a campaign - 'Keep Bournemouth airport as it is'??!!
I much prefer using Bournemouth airport to any other if possible. I hope it is never 'improved' but remains the same little 'shed' that it is.
No need for buses from the car park, just one luggage carousel, no over-priced shopping malls or junk food outlets.
For me, it is the most stress free and convenient airport I have ever used.
Perhaps I should start a campaign - 'Keep Bournemouth airport as it is'??!!
Posted by: Christopher, Wallisdown & Winton West on 11:49pm Tue 27 May 08
Maybe a good idea Ann, but I am looking forward to the new Arrivals on completion.
Bigtone, I am afraid you must have taken the wrong turning and drove into Parley. Why, I am bemused to the referral to the OAP home. Incidentally some what rude response.
It is people like you who do not show a response to your own area, and back up any form of changes in progress or planned, but only to show the low grade mentality of someone who does not care.
BIA is here to stay so get use to it. I appreciate to hurt that those related to the man in question in this story, but most of the blame has to be apportioned to Rynair, and the departure airport, not BIA. If Ryanair and the airport of your departure does not foward on the information, then the arrival airport cannot be at fault. Ryanair knew of the passenger so should have been more concerned regarding their passenger.
Maybe a good idea Ann, but I am looking forward to the new Arrivals on completion.
Bigtone, I am afraid you must have taken the wrong turning and drove into Parley. Why, I am bemused to the referral to the OAP home. Incidentally some what rude response.
It is people like you who do not show a response to your own area, and back up any form of changes in progress or planned, but only to show the low grade mentality of someone who does not care.
BIA is here to stay so get use to it. I appreciate to hurt that those related to the man in question in this story, but most of the blame has to be apportioned to Rynair, and the departure airport, not BIA. If Ryanair and the airport of your departure does not foward on the information, then the arrival airport cannot be at fault. Ryanair knew of the passenger so should have been more concerned regarding their passenger.
Posted by: firefly, bournemouth on 5:55pm Thu 29 May 08
Christopher it is quite clear that you have never worked in the airline industry. Ryanair operate an airline. The service is what goes on from you departing the runway to arriving. What goes on on the ground including the care of disabled passengers is down to the Handler. In this case it was Servisair. Most airlines and Tour Operators cannot afford their own ground crew now so unfortunatley it is down to these low paid handling agents with little knowledge of the industry and a quick inhouse training course. Servisair has done untold damage to customer service at Bournemouth airport. This is based on facts.
Christopher it is quite clear that you have never worked in the airline industry. Ryanair operate an airline. The service is what goes on from you departing the runway to arriving. What goes on on the ground including the care of disabled passengers is down to the Handler. In this case it was Servisair. Most airlines and Tour Operators cannot afford their own ground crew now so unfortunatley it is down to these low paid handling agents with little knowledge of the industry and a quick inhouse training course. Servisair has done untold damage to customer service at Bournemouth airport. This is based on facts.
Posted by: panzer13, kinson on 4:28pm Sat 31 May 08
what a load of old tosh!!,all the airport bashers please get a life!
what a load of old tosh!!,all the airport bashers please get a life!
Posted by: panzer13, kinson on 4:31pm Sat 31 May 08
[quote][bold]firefly[/bold] wrote:
Christopher it is quite clear that you have never worked in the airline industry. Ryanair operate an airline. The service is what goes on from you departing the runway to arriving. What goes on on the ground including the care of disabled passengers is down to the Handler. In this case it was Servisair. Most airlines and Tour Operators cannot afford their own ground crew now so unfortunatley it is down to these low paid handling agents with little knowledge of the industry and a quick inhouse training course. Servisair has done untold damage to customer service at Bournemouth airport. This is based on facts.[/quote] low paid??wrong!
little knowledge of the industry very wrong!,untold damage to customer service at bournemouth airport??,i think mag have done that themselves!,.
firefly wrote:
Christopher it is quite clear that you have never worked in the airline industry. Ryanair operate an airline. The service is what goes on from you departing the runway to arriving. What goes on on the ground including the care of disabled passengers is down to the Handler. In this case it was Servisair. Most airlines and Tour Operators cannot afford their own ground crew now so unfortunatley it is down to these low paid handling agents with little knowledge of the industry and a quick inhouse training course. Servisair has done untold damage to customer service at Bournemouth airport. This is based on facts.
low paid??wrong!
little knowledge of the industry very wrong!,untold damage to customer service at bournemouth airport??,i think mag have done that themselves!,.
Posted by: firefly, bournemouth on 6:14pm Mon 2 Jun 08
I had the dubious pleasure of working at the airport for many years. I think I feel qualified to make a comment. The airport seems at a loss to keep airline customers. I know they have never really had a good Marketing department or for that matter good operational staff.
Panzer I would like to make a guess at the amount of Staff Servisair have employed over the years but to be honest, to many to compute. The result is very inexperienced people working for peanuts because it looks cool to wear a yellow coat.... and work with big planes.
I had the dubious pleasure of working at the airport for many years. I think I feel qualified to make a comment. The airport seems at a loss to keep airline customers. I know they have never really had a good Marketing department or for that matter good operational staff.
Panzer I would like to make a guess at the amount of Staff Servisair have employed over the years but to be honest, to many to compute. The result is very inexperienced people working for peanuts because it looks cool to wear a yellow coat.... and work with big planes.
Posted by: panzer13, kinson on 9:06pm Tue 3 Jun 08
firefly,,you get high turnover of staff at any uk airport,but you will allways have a core of experienced staff.i think it is unfair to single out the handler,the airport must take some of the blame!,and to think ramp agents think they look cool in yellow tabards is stupid!,and please remind me what big planes come to bournemouth?????
firefly,,you get high turnover of staff at any uk airport,but you will allways have a core of experienced staff.i think it is unfair to single out the handler,the airport must take some of the blame!,and to think ramp agents think they look cool in yellow tabards is stupid!,and please remind me what big planes come to bournemouth?????
Posted by: firefly, bournemouth on 3:14am Wed 4 Jun 08
Panzer,
I agree there is a certain turnover of staff at airports due to the low wages. Sadly the core of experienced staff are not always as you would imagine the best... because frankly they could not get a job anywhere else. I could write a book! At the end of the day I would like to see Bournemouth airport survive but sadly it ain't looking good. Bashing the airlines instead of the inept staff does not help.
Also for your information we have had quite large aircraft operating from the airport sadly before the Marketing Department put all their eggs into one basket and opted for low cost airlines competing on same routes. This could prove to have been a big mistake.
I have worked in the Industry all my life.
Panzer,
I agree there is a certain turnover of staff at airports due to the low wages. Sadly the core of experienced staff are not always as you would imagine the best... because frankly they could not get a job anywhere else. I could write a book! At the end of the day I would like to see Bournemouth airport survive but sadly it ain't looking good. Bashing the airlines instead of the inept staff does not help.
Also for your information we have had quite large aircraft operating from the airport sadly before the Marketing Department put all their eggs into one basket and opted for low cost airlines competing on same routes. This could prove to have been a big mistake.
I have worked in the Industry all my life.
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