Council urges taxpayers to go online so it can cut jobs and save money

Bournemouth Echo: Bournemouth Town Hall Bournemouth Town Hall

MORE and more Bournemouth council tax payers will be encouraged to carry out transactions online in a bid to reduce staff and save money.

A review of the council’s customer services has concluded that investing in new technology and offering 24/7 digital access could save up to £7.7m by 2023/24.

The council has stressed that a personal service will still be provided to anyone who needs it but say moving services online will mean quicker and more convenient access for customers.

A report approved by cabinet members on Wednesday said the change will “provide opportunities to release and redeploy staff or reduce posts”.

And it adds: “Savings identified in the Contact Centre will involve redundancies.”

Cabinet members were told the “transformation programme” would require £3.2m capital investment and an additional commitment of £410,000 from the change management fund.

In return, the council anticipates modest savings of £150,000 in 2014/15 and cumulative financial benefits across the whole organisation of £7.7m by 2023/24.

Now the plans have been approved, between 60 and 100 processes will be moved online over an 18-month period.

Those among the first wave will include applications for taxi licensing, blue badge applications, notifications of missed bins, reports of graffiti, registering to become a foster carer and notifying changes of circumstances to the revenue and benefits department.

Cllr Anne Filer, cabinet member for corporate efficiency, said she was “fully supportive” of the plans and said it would put Bournemouth council “at the forefront of cutting edge services with its customers”.

She said: “It proposes a forward-looking approach to easing customers into using digital communications wherever possible, cutting out bureaucracy and simplifying processes, whilst still retaining a personal service for those who need it.”

Comments (16)

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11:13am Mon 5 May 14

BmthNewshound says...

Its a pity that Anne Filers enthusiasm for efficiency and value for money doesn’t extend to the Council chamber itself. Does the £40k+ a year her and her husband pocket in allowances represent value for money ? If any part of Bournemouth Council needs a transformation programme it is the Council Chamber itself.
.
Bournemouth has 54 Councillors “representing” (and I use the term respresenting very loosely as most only look after their own self interests) 169,000 residents – thats 1 Councillor for every 3,129 residents. In Bristol a city with a population of 432,500 there are 70 Councillors – thats 1 Councillor for every 6,178. Based on the Bristol model, which appears to work well, Bournemouth would only have 27 Councillors. That means we could reduce the number of Councillors and their costs by 50% - Now thats a transformation programme of which I would be “fully supportive”.
Its a pity that Anne Filers enthusiasm for efficiency and value for money doesn’t extend to the Council chamber itself. Does the £40k+ a year her and her husband pocket in allowances represent value for money ? If any part of Bournemouth Council needs a transformation programme it is the Council Chamber itself. . Bournemouth has 54 Councillors “representing” (and I use the term respresenting very loosely as most only look after their own self interests) 169,000 residents – thats 1 Councillor for every 3,129 residents. In Bristol a city with a population of 432,500 there are 70 Councillors – thats 1 Councillor for every 6,178. Based on the Bristol model, which appears to work well, Bournemouth would only have 27 Councillors. That means we could reduce the number of Councillors and their costs by 50% - Now thats a transformation programme of which I would be “fully supportive”. BmthNewshound
  • Score: 47

11:34am Mon 5 May 14

billy bumble says...

I wonder if they will allow on line voting


No I'm not holding my breath
I wonder if they will allow on line voting No I'm not holding my breath billy bumble
  • Score: 6

11:46am Mon 5 May 14

West Howe Sean says...

The biggest problem here is that in the drive for efficiencies jobs will go and lives will be ruined.

Is this a price worth paying? If unemployment goes up we end up paying in different ways.

If only we could get large multinationals to pay their fair share of corporation tax worldwide there may be more money to provide services we need and give people the jobs they need.

Its no good demanding high levels of employment when we want everything at little or no cost to ourselves. In order to create a balanced society we need to value what we buy and pay a fair price. In turn people can then be paid properly and buy quality products ......... the circle turns.
The biggest problem here is that in the drive for efficiencies jobs will go and lives will be ruined. Is this a price worth paying? If unemployment goes up we end up paying in different ways. If only we could get large multinationals to pay their fair share of corporation tax worldwide there may be more money to provide services we need and give people the jobs they need. Its no good demanding high levels of employment when we want everything at little or no cost to ourselves. In order to create a balanced society we need to value what we buy and pay a fair price. In turn people can then be paid properly and buy quality products ......... the circle turns. West Howe Sean
  • Score: 24

11:50am Mon 5 May 14

BILLY THE BUBBLE says...

A report approved by cabinet members on Wednesday said the change will “provide opportunities to release and redeploy staff or reduce posts”.




They mean they will sack loads.
A report approved by cabinet members on Wednesday said the change will “provide opportunities to release and redeploy staff or reduce posts”. They mean they will sack loads. BILLY THE BUBBLE
  • Score: 19

12:40pm Mon 5 May 14

MikeGB says...

So as time passes there will be fewer and fewer staff to support those without access to the internet, or an understanding of how to pay. People may scoff, but already many banking organisations are pushing us to download a smartphone app for convenience. Gadget freaks love the progress, but not everybody has the time or inclination to slavishly follow technology creep. I have been computer literate all my working life, but there are many people of my own generation, and many more older people who simply don't do the internet. Within ten years all the services we currently use on the www will be in a different format and gradually people will be forced to buy devices and train to use them simply to pay bills and save the council money. I don't mind the council giving the option to pay online, but to brazenly do so with the intention of saving themselves money at their customers' expense just goes to show they don't give a **** about their electorate. But we already know that don't we?
So as time passes there will be fewer and fewer staff to support those without access to the internet, or an understanding of how to pay. People may scoff, but already many banking organisations are pushing us to download a smartphone app for convenience. Gadget freaks love the progress, but not everybody has the time or inclination to slavishly follow technology creep. I have been computer literate all my working life, but there are many people of my own generation, and many more older people who simply don't do the internet. Within ten years all the services we currently use on the www will be in a different format and gradually people will be forced to buy devices and train to use them simply to pay bills and save the council money. I don't mind the council giving the option to pay online, but to brazenly do so with the intention of saving themselves money at their customers' expense just goes to show they don't give a **** about their electorate. But we already know that don't we? MikeGB
  • Score: 11

12:46pm Mon 5 May 14

skydriver says...

Pity that's not the same for these so called councillors, get rid of them first time wasting egotistical , money grabbing bunch. ok to get rid of some but not others. ........all councils are the same as long as they are not effected that's ok .......
Pity that's not the same for these so called councillors, get rid of them first time wasting egotistical , money grabbing bunch. ok to get rid of some but not others. ........all councils are the same as long as they are not effected that's ok ....... skydriver
  • Score: 8

1:20pm Mon 5 May 14

contric says...

how much of are council tax goes to pay town hall pensions my guess between 25%-30%
how much of are council tax goes to pay town hall pensions my guess between 25%-30% contric
  • Score: -2

4:50pm Mon 5 May 14

Lord Spring says...

Could the council sort out Windows 8 for me first then when that hurdle is overcome 9 will be looming
Could the council sort out Windows 8 for me first then when that hurdle is overcome 9 will be looming Lord Spring
  • Score: 3

5:03pm Mon 5 May 14

s-pb2 says...

Im sure you cant just go online to become a foster carer. I would wager any money that filling out an online form doesnt mean you will have a 4 year old to look after by teatime.

Then again I imagine the councillors who dreamt this nonsensical idea up probably do think it works like that
Im sure you cant just go online to become a foster carer. I would wager any money that filling out an online form doesnt mean you will have a 4 year old to look after by teatime. Then again I imagine the councillors who dreamt this nonsensical idea up probably do think it works like that s-pb2
  • Score: 2

5:11pm Mon 5 May 14

cromwell9 says...

MikeGB wrote:
So as time passes there will be fewer and fewer staff to support those without access to the internet, or an understanding of how to pay. People may scoff, but already many banking organisations are pushing us to download a smartphone app for convenience. Gadget freaks love the progress, but not everybody has the time or inclination to slavishly follow technology creep. I have been computer literate all my working life, but there are many people of my own generation, and many more older people who simply don't do the internet. Within ten years all the services we currently use on the www will be in a different format and gradually people will be forced to buy devices and train to use them simply to pay bills and save the council money. I don't mind the council giving the option to pay online, but to brazenly do so with the intention of saving themselves money at their customers' expense just goes to show they don't give a **** about their electorate. But we already know that don't we?
They are hoping all the old people that cant or wont use the Internet will be DEAD and gone in10 yrs time,
I think all the savings that are made by these proposals,will be lost and waisted else ware.
[quote][p][bold]MikeGB[/bold] wrote: So as time passes there will be fewer and fewer staff to support those without access to the internet, or an understanding of how to pay. People may scoff, but already many banking organisations are pushing us to download a smartphone app for convenience. Gadget freaks love the progress, but not everybody has the time or inclination to slavishly follow technology creep. I have been computer literate all my working life, but there are many people of my own generation, and many more older people who simply don't do the internet. Within ten years all the services we currently use on the www will be in a different format and gradually people will be forced to buy devices and train to use them simply to pay bills and save the council money. I don't mind the council giving the option to pay online, but to brazenly do so with the intention of saving themselves money at their customers' expense just goes to show they don't give a **** about their electorate. But we already know that don't we?[/p][/quote]They are hoping all the old people that cant or wont use the Internet will be DEAD and gone in10 yrs time, I think all the savings that are made by these proposals,will be lost and waisted else ware. cromwell9
  • Score: 3

5:14pm Mon 5 May 14

cromwell9 says...

Lord Spring wrote:
Could the council sort out Windows 8 for me first then when that hurdle is overcome 9 will be looming
Iff I was you .I would dump Windows 8/9 and buy a computer,that uses WI FI .
And know windows.
Apple and Samsung are the best.
[quote][p][bold]Lord Spring[/bold] wrote: Could the council sort out Windows 8 for me first then when that hurdle is overcome 9 will be looming[/p][/quote]Iff I was you .I would dump Windows 8/9 and buy a computer,that uses WI FI . And know windows. Apple and Samsung are the best. cromwell9
  • Score: -4

6:00pm Mon 5 May 14

chris100 says...

I thought Mouchell run the council tax department so why should we save them money !!!!!!'
I thought Mouchell run the council tax department so why should we save them money !!!!!!' chris100
  • Score: 5

6:11pm Mon 5 May 14

rozmister says...

I wish they'd move the council tax process online. Having to call them up is such a pain because they're only open in office hours and unsurprisingly I'm at work then! Would much better if you could log in, see your recent payments and remaining balance, make a payment or set up a direct debit online!
I wish they'd move the council tax process online. Having to call them up is such a pain because they're only open in office hours and unsurprisingly I'm at work then! Would much better if you could log in, see your recent payments and remaining balance, make a payment or set up a direct debit online! rozmister
  • Score: 4

7:30pm Mon 5 May 14

Bob49 says...

BmthNewshound wrote:
Its a pity that Anne Filers enthusiasm for efficiency and value for money doesn’t extend to the Council chamber itself. Does the £40k+ a year her and her husband pocket in allowances represent value for money ? If any part of Bournemouth Council needs a transformation programme it is the Council Chamber itself.
.
Bournemouth has 54 Councillors “representing” (and I use the term respresenting very loosely as most only look after their own self interests) 169,000 residents – thats 1 Councillor for every 3,129 residents. In Bristol a city with a population of 432,500 there are 70 Councillors – thats 1 Councillor for every 6,178. Based on the Bristol model, which appears to work well, Bournemouth would only have 27 Councillors. That means we could reduce the number of Councillors and their costs by 50% - Now thats a transformation programme of which I would be “fully supportive”.
spot on !

i would prefer to have 1 councillor doing nothing than 3 doing nothing. - it costs far less ! It would also mean that there would not be such an inbuilt majority and independents would have a far greater influence.

As to council tax my understanding is that many of the 'transient' population do not pay council tax as there are very few sanctions on them when they don't

Perhaps the Daily Echo could tell us how our council compares with the national average. And what percentage of council tax is now paid (in both monetry terms and percentage of those liable who do pay).

I am sure the council would be all too willing to furnish us with this evidence, if only to show what a spendid job they are doing .................... in between filling out their allowance and expenses forms
[quote][p][bold]BmthNewshound[/bold] wrote: Its a pity that Anne Filers enthusiasm for efficiency and value for money doesn’t extend to the Council chamber itself. Does the £40k+ a year her and her husband pocket in allowances represent value for money ? If any part of Bournemouth Council needs a transformation programme it is the Council Chamber itself. . Bournemouth has 54 Councillors “representing” (and I use the term respresenting very loosely as most only look after their own self interests) 169,000 residents – thats 1 Councillor for every 3,129 residents. In Bristol a city with a population of 432,500 there are 70 Councillors – thats 1 Councillor for every 6,178. Based on the Bristol model, which appears to work well, Bournemouth would only have 27 Councillors. That means we could reduce the number of Councillors and their costs by 50% - Now thats a transformation programme of which I would be “fully supportive”.[/p][/quote]spot on ! i would prefer to have 1 councillor doing nothing than 3 doing nothing. - it costs far less ! It would also mean that there would not be such an inbuilt majority and independents would have a far greater influence. As to council tax my understanding is that many of the 'transient' population do not pay council tax as there are very few sanctions on them when they don't Perhaps the Daily Echo could tell us how our council compares with the national average. And what percentage of council tax is now paid (in both monetry terms and percentage of those liable who do pay). I am sure the council would be all too willing to furnish us with this evidence, if only to show what a spendid job they are doing .................... in between filling out their allowance and expenses forms Bob49
  • Score: 10

10:08pm Mon 5 May 14

whataboutthat says...

Council urges taxpayers to go online so it can cut jobs and save money

Right, so I go online to pay my bills to help save money so soon to be unemployed clerks can claim dole so that the expense of kee[png them and their families is on general taxation and not the council's. Sounds good to me - let's do this with the the whole structure. Dodo politics - that's copyright noodah...
Council urges taxpayers to go online so it can cut jobs and save money Right, so I go online to pay my bills to help save money so soon to be unemployed clerks can claim dole so that the expense of kee[png them and their families is on general taxation and not the council's. Sounds good to me - let's do this with the the whole structure. Dodo politics - that's copyright noodah... whataboutthat
  • Score: 6

9:12am Tue 6 May 14

NickTheGreekinBmth says...

BmthNewshound wrote:
Its a pity that Anne Filers enthusiasm for efficiency and value for money doesn’t extend to the Council chamber itself. Does the £40k+ a year her and her husband pocket in allowances represent value for money ? If any part of Bournemouth Council needs a transformation programme it is the Council Chamber itself.
.
Bournemouth has 54 Councillors “representing” (and I use the term respresenting very loosely as most only look after their own self interests) 169,000 residents – thats 1 Councillor for every 3,129 residents. In Bristol a city with a population of 432,500 there are 70 Councillors – thats 1 Councillor for every 6,178. Based on the Bristol model, which appears to work well, Bournemouth would only have 27 Councillors. That means we could reduce the number of Councillors and their costs by 50% - Now thats a transformation programme of which I would be “fully supportive”.
Tell it to the boundary commission - they decide the councils electoral areas and number of councillors not the councils.
[quote][p][bold]BmthNewshound[/bold] wrote: Its a pity that Anne Filers enthusiasm for efficiency and value for money doesn’t extend to the Council chamber itself. Does the £40k+ a year her and her husband pocket in allowances represent value for money ? If any part of Bournemouth Council needs a transformation programme it is the Council Chamber itself. . Bournemouth has 54 Councillors “representing” (and I use the term respresenting very loosely as most only look after their own self interests) 169,000 residents – thats 1 Councillor for every 3,129 residents. In Bristol a city with a population of 432,500 there are 70 Councillors – thats 1 Councillor for every 6,178. Based on the Bristol model, which appears to work well, Bournemouth would only have 27 Councillors. That means we could reduce the number of Councillors and their costs by 50% - Now thats a transformation programme of which I would be “fully supportive”.[/p][/quote]Tell it to the boundary commission - they decide the councils electoral areas and number of councillors not the councils. NickTheGreekinBmth
  • Score: 2

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