Anger over £1 charge to print BIC and Pavilion tickets at home

Bournemouth Echo: SHOCKED: Andy Walker, 42, with the tickets he picked up from the Pavilion box office after learning of a £1 charge to print them off himself SHOCKED: Andy Walker, 42, with the tickets he picked up from the Pavilion box office after learning of a £1 charge to print them off himself

THE firm that runs Bournemouth’s Pavilion and BIC has been blasted for charging people to print their tickets at home.

The £1 charge is payable despite customers having to use their own computer, ink, paper and electricity.

Andy Walker, 42, a trainee pastor from Creekmoor, first noticed the fee when buying tickets online for Rent in Concert at the Pavilion which takes place tomorrow.

He said: “They now charge you to print your own tickets at home. I was shocked.

“It’s an automated email and there is no cost to them. There is a warning – they call it a ‘delivery charge’.

“When I phoned up about it they were so nonchalant about it. They said if I wanted to pick them up in Bournemouth there would be no charges.

“It’s pure money-making, that’s all it seems to be.

“I almost thought of seeing the show in Southampton as it would have been cheaper for the tickets.”

BH Live, which runs the venues, says the charge came into force two years ago.

Pavilion operators BH Live’s postage charges range from £1.50 to £7.50.

A spokesman for BH Live Tickets said: “We introduced print at home approximately 24 months ago to offer customers a faster and more convenient alternative to delivery.

“The £1 print at home levy contributes towards the cost, management and staffing of scanning software used to control event access for print at home tickets.

“As a not-for-profit distributing organisation and charitable trust, any surplus income is reinvested back into providing a comprehensive event programme and safe, convenient, secure ticketing service.”

Comments (13)

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1:15pm Wed 12 Feb 14

Arthur Maureen says...

Lots of BLASTING going on in these non-stories of late..
Lots of BLASTING going on in these non-stories of late.. Arthur Maureen

1:43pm Wed 12 Feb 14

pigfarmer says...

Even Ryanair haven't got this grabbing
Even Ryanair haven't got this grabbing pigfarmer

2:30pm Wed 12 Feb 14

Hessenford says...

pigfarmer wrote:
Even Ryanair haven't got this grabbing
Yet, its given them the idea now though.
[quote][p][bold]pigfarmer[/bold] wrote: Even Ryanair haven't got this grabbing[/p][/quote]Yet, its given them the idea now though. Hessenford

3:22pm Wed 12 Feb 14

BIGTONE says...

“The £1 print at home levy contributes towards the cost, management and staffing of scanning software used to control event access for print at home tickets.

“As a not-for-profit distributing organisation and charitable trust, any surplus income is reinvested back into providing a comprehensive event programme and safe, convenient, secure ticketing service.”


Since these are already in place and perfectly suitable it's inevitable they will make profit. But wait.......they can't. Ho Ho Ho
“The £1 print at home levy contributes towards the cost, management and staffing of scanning software used to control event access for print at home tickets. “As a not-for-profit distributing organisation and charitable trust, any surplus income is reinvested back into providing a comprehensive event programme and safe, convenient, secure ticketing service.” Since these are already in place and perfectly suitable it's inevitable they will make profit. But wait.......they can't. Ho Ho Ho BIGTONE

3:46pm Wed 12 Feb 14

speedy231278 says...

Pay at the box office or online via credit card and you get thumped too. I always pay by debit card in the box office so I don't get any fees. The very first time I bought tickets from the BIC, I stupidly did them for delivery. Each one was charged delivery, admin and credit card fee, so six tickets literally ended up the price of seven!

How can it possibly cost them more to for you to print the tickets out online than visit an office staffed by paid humans that print your tickets for you? As much as a con as Ticketmaster!
Pay at the box office or online via credit card and you get thumped too. I always pay by debit card in the box office so I don't get any fees. The very first time I bought tickets from the BIC, I stupidly did them for delivery. Each one was charged delivery, admin and credit card fee, so six tickets literally ended up the price of seven! How can it possibly cost them more to for you to print the tickets out online than visit an office staffed by paid humans that print your tickets for you? As much as a con as Ticketmaster! speedy231278

6:06pm Wed 12 Feb 14

billm says...

Surely the BIC and Pavilion must be saving on staff costs if people buy their tickets online. They should be the ones who meet any charges imposed by the Charity. As it stands the extra charge just creates bad feeling all round.
Surely the BIC and Pavilion must be saving on staff costs if people buy their tickets online. They should be the ones who meet any charges imposed by the Charity. As it stands the extra charge just creates bad feeling all round. billm

6:14pm Wed 12 Feb 14

Old Colonial says...

“The £1 print at home levy contributes towards the cost, management and staffing of scanning software used to control event access for print at home tickets."

What a load of b***. BH Live are ex-council amateurs playing at being business people.
“The £1 print at home levy contributes towards the cost, management and staffing of scanning software used to control event access for print at home tickets." What a load of b***. BH Live are ex-council amateurs playing at being business people. Old Colonial

8:37pm Wed 12 Feb 14

boyerboy says...

I now try and avoid going to shows at the BIC or Pav, shame on BH live and the Council....try the Tiv or Regent, genuine staff and much much cheaper, we should all try a boycott of say a year and also boycott our beloved airport for similar reasons.
I now try and avoid going to shows at the BIC or Pav, shame on BH live and the Council....try the Tiv or Regent, genuine staff and much much cheaper, we should all try a boycott of say a year and also boycott our beloved airport for similar reasons. boyerboy

9:50pm Wed 12 Feb 14

Rich521 says...

Just as a contrast, I recently bought two tickets for the Speedway GP in Prague over the internet. NO credit card fee, NO charge for printing at home, if you want the tickets posted a very reasonable fee, easy as can be.
BH Live = non profit ??
Once again, rip off Britain?
Just as a contrast, I recently bought two tickets for the Speedway GP in Prague over the internet. NO credit card fee, NO charge for printing at home, if you want the tickets posted a very reasonable fee, easy as can be. BH Live = non profit ?? Once again, rip off Britain? Rich521

10:07pm Wed 12 Feb 14

jpwf says...

There was a time when they used to hang Highway Robbers! time to bring that time back!
There was a time when they used to hang Highway Robbers! time to bring that time back! jpwf

10:07pm Wed 12 Feb 14

whataboutthat says...

How come a ticketing org is a charitable trust? Charity is a flexible term these days.
How come a ticketing org is a charitable trust? Charity is a flexible term these days. whataboutthat

11:20pm Wed 12 Feb 14

wonderway says...

BH live is a shell company ripping off Bournemouth residents they also run a Portsmouth swimming complex for Portsmouth council

beasley created this money grabbing sham as a tax avoidance scam to run Bournemouth leisure facilities( BIC Pavillion. littledown and kinson) to reduce business rates vat and corporate taxes and we still have to pay to repair these buildings from council tax payments so we pay to run Portsmouth pleasure complex too

this should be check out by tax officers it makes loads of money for certain people
BH live is a shell company ripping off Bournemouth residents they also run a Portsmouth swimming complex for Portsmouth council beasley created this money grabbing sham as a tax avoidance scam to run Bournemouth leisure facilities( BIC Pavillion. littledown and kinson) to reduce business rates vat and corporate taxes and we still have to pay to repair these buildings from council tax payments so we pay to run Portsmouth pleasure complex too this should be check out by tax officers it makes loads of money for certain people wonderway

11:36pm Wed 12 Feb 14

Frank Spencer says...

Not a very customer focused company (BHLive) so I don't support the venues as much as I could - shame really the venues deserve better support. The not for profit is a bit of a joke when you see the management wages - that's were the rip off cash ends up. They just seem to think the job is finding ways to creatively rip people off.
Not a very customer focused company (BHLive) so I don't support the venues as much as I could - shame really the venues deserve better support. The not for profit is a bit of a joke when you see the management wages - that's were the rip off cash ends up. They just seem to think the job is finding ways to creatively rip people off. Frank Spencer

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