Managers at Castlepoint shopping park hoping to reduce visitor accidents at escalators

Bournemouth Echo: SAFETY: Peter Matthews, general manager at Castlepoint SAFETY: Peter Matthews, general manager at Castlepoint

MANAGERS at Bournemouth’s Castlepoint shopping park are hoping to reduce visitor accidents with a new Audio Alert product designed by a local company.

Two Audio Alerts have been introduced at escalators to give spoken warnings to customers – either asking them to hold on to the handrails or reminding them the surfaces may be wet.

Castlepoint welcomes over 11 million visitors a year and is committed to reducing the number of accidents that take place on the 41 acre site.

There were 56 reported in 2013, half the number reported during 2012. The Audio Alert is created by Bournemouth-based Lasermet Limited.

Peter Matthews, general manager at Castlepoint, said: “We needed something to act as a reminder to use the escalators with care.

“We will continue to research and invest in technology that can realistically minimise accidents.”

Comments (23)

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10:11am Wed 5 Feb 14

BarrHumbug says...

I wonder when their going to research and invest in fixing the car park?
I wonder when their going to research and invest in fixing the car park? BarrHumbug
  • Score: 21

10:16am Wed 5 Feb 14

mudefordguy says...

What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science.
What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science. mudefordguy
  • Score: 36

10:17am Wed 5 Feb 14

hooplaa says...

'reduce visitor accidents' aka reduce compensation pay outs...
'reduce visitor accidents' aka reduce compensation pay outs... hooplaa
  • Score: 13

10:20am Wed 5 Feb 14

Controversial But True says...

mudefordguy wrote:
What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science.
It's Castlepoint!! No shoplifter is going to 'walk' away'. They need to run, to avoid being caught by the old, overweight semi-retired security guards!
[quote][p][bold]mudefordguy[/bold] wrote: What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science.[/p][/quote]It's Castlepoint!! No shoplifter is going to 'walk' away'. They need to run, to avoid being caught by the old, overweight semi-retired security guards! Controversial But True
  • Score: 12

10:26am Wed 5 Feb 14

speedy231278 says...

This is news?? Those stupid things have been on the escalators there for months if not years!

Anyway, the only reason for them to be there is protecting against idiots, who after being stupid and falling over after failing to take due care and attention will then hire an ambulance chasing no win no fee lawyer.
This is news?? Those stupid things have been on the escalators there for months if not years! Anyway, the only reason for them to be there is protecting against idiots, who after being stupid and falling over after failing to take due care and attention will then hire an ambulance chasing no win no fee lawyer. speedy231278
  • Score: 16

10:29am Wed 5 Feb 14

Baywolf says...

Oh come on it's not groundbreaking is it..ASDA at Bournemouth had it installed on its opening! What is wrong with Castlepoint? I mean the car parks a derelict building site and only now are they putting in audio alerts on their escalators....
Oh come on it's not groundbreaking is it..ASDA at Bournemouth had it installed on its opening! What is wrong with Castlepoint? I mean the car parks a derelict building site and only now are they putting in audio alerts on their escalators.... Baywolf
  • Score: 13

10:51am Wed 5 Feb 14

smhinto says...

mudefordguy wrote:
What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science.
Well said that man. You have taken the words right of my mouth.
.
I persume first, one would have to tell these gormlous idiots to get dressed before they went out!!
[quote][p][bold]mudefordguy[/bold] wrote: What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science.[/p][/quote]Well said that man. You have taken the words right of my mouth. . I persume first, one would have to tell these gormlous idiots to get dressed before they went out!! smhinto
  • Score: 12

11:07am Wed 5 Feb 14

rayc says...

They had them on the escalator at Tesco Fleetsbridge. They are a real pain as the announcement is fairly loud and of course repetitive. Thankfully they were taken off after some time.
I wonder how I managed to go to school on the London Underground all those years ago without this technology to help me?
They had them on the escalator at Tesco Fleetsbridge. They are a real pain as the announcement is fairly loud and of course repetitive. Thankfully they were taken off after some time. I wonder how I managed to go to school on the London Underground all those years ago without this technology to help me? rayc
  • Score: 14

12:42pm Wed 5 Feb 14

spooki says...

It's been raining non-stop for twelve hours yet there are still idiots out there with inside out umbrellas and no coats, just jumpers! Also people with babies with no rain overs on their pushchairs.
THESE are the fools who need reminding that "the floor is wet, please take care" over and over. And over.
It's been raining non-stop for twelve hours yet there are still idiots out there with inside out umbrellas and no coats, just jumpers! Also people with babies with no rain overs on their pushchairs. THESE are the fools who need reminding that "the floor is wet, please take care" over and over. And over. spooki
  • Score: 1

1:28pm Wed 5 Feb 14

Phixer says...

Baywolf wrote:
Oh come on it's not groundbreaking is it..ASDA at Bournemouth had it installed on its opening! What is wrong with Castlepoint? I mean the car parks a derelict building site and only now are they putting in audio alerts on their escalators....
These warnings have been part of Castlepoint for years. No 'new' news here; move along now - and mind the wet floor!
[quote][p][bold]Baywolf[/bold] wrote: Oh come on it's not groundbreaking is it..ASDA at Bournemouth had it installed on its opening! What is wrong with Castlepoint? I mean the car parks a derelict building site and only now are they putting in audio alerts on their escalators....[/p][/quote]These warnings have been part of Castlepoint for years. No 'new' news here; move along now - and mind the wet floor! Phixer
  • Score: 0

1:33pm Wed 5 Feb 14

Phixer says...

Another Echo scoop written in The Print Room; these warning have been part of Castlepoint for a long time.

If Castlepoint had been built as an all-weather shopping centre it might have more appeal but what moronic idiot decided to make the pavement using smooth paving slabs on a slope exposed to the rain and ice?

And what is a shopping 'park'? I don't see any green grass, flower beds or people playing football.
Another Echo scoop written in The Print Room; these warning have been part of Castlepoint for a long time. If Castlepoint had been built as an all-weather shopping centre it might have more appeal but what moronic idiot decided to make the pavement using smooth paving slabs on a slope exposed to the rain and ice? And what is a shopping 'park'? I don't see any green grass, flower beds or people playing football. Phixer
  • Score: 9

1:37pm Wed 5 Feb 14

wintonCheryl says...

"Hold onto the handrails" Have they speeded the escalators up? It's Asda, not Alton towers.
"Hold onto the handrails" Have they speeded the escalators up? It's Asda, not Alton towers. wintonCheryl
  • Score: 7

2:05pm Wed 5 Feb 14

kalebmoledirt says...

Will they put a weight scanner in and warn the chunkier one's about wearing leggings and thongs.a lot more useful.
Will they put a weight scanner in and warn the chunkier one's about wearing leggings and thongs.a lot more useful. kalebmoledirt
  • Score: 8

2:08pm Wed 5 Feb 14

kalebmoledirt says...

Controversial But True wrote:
mudefordguy wrote:
What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science.
It's Castlepoint!! No shoplifter is going to 'walk' away'. They need to run, to avoid being caught by the old, overweight semi-retired security guards!
I,m not semi retired thank you
[quote][p][bold]Controversial But True[/bold] wrote: [quote][p][bold]mudefordguy[/bold] wrote: What is wrong with the public using good old common sense? If it's raining, it will be slippery. If you are near the top / bottom you will need to step on / off. It's not rocket science.[/p][/quote]It's Castlepoint!! No shoplifter is going to 'walk' away'. They need to run, to avoid being caught by the old, overweight semi-retired security guards![/p][/quote]I,m not semi retired thank you kalebmoledirt
  • Score: 1

3:16pm Wed 5 Feb 14

Arrrrrgh says...

As others have said (and glossing over the fact that they've been there for ages) this is a massive waste of time. Anyone so mind-twistingly dim that they can't work out how to use an escalator is too stupid to understand an electronically bellowed warning.

Coming soon to Castlepoint - "Warning, the car park is a Escher-inspired nightmare" or "Alert, we put the cashpoints right at either end just to p**s you off".
As others have said (and glossing over the fact that they've been there for ages) this is a massive waste of time. Anyone so mind-twistingly dim that they can't work out how to use an escalator is too stupid to understand an electronically bellowed warning. Coming soon to Castlepoint - "Warning, the car park is a Escher-inspired nightmare" or "Alert, we put the cashpoints right at either end just to p**s you off". Arrrrrgh
  • Score: 3

3:24pm Wed 5 Feb 14

RivermeadMike says...

I think they should introduce signs like those that TK Max in Bournemouth had some while ago. The sign told you which side was up and which one was down! No need to check which way the steps were moving. Very helpful!,
I think they should introduce signs like those that TK Max in Bournemouth had some while ago. The sign told you which side was up and which one was down! No need to check which way the steps were moving. Very helpful!, RivermeadMike
  • Score: 1

3:43pm Wed 5 Feb 14

smhinto says...

RivermeadMike wrote:
I think they should introduce signs like those that TK Max in Bournemouth had some while ago. The sign told you which side was up and which one was down! No need to check which way the steps were moving. Very helpful!,
In addition to that one could add the idea that Sainsburys in Lincoln have introduced.
.
i.e. a recorded message at ten second intervals of which states - Escalator going up - as one steps on the up escalator, and yes you've guess the message on the down escalator ???
.
This will obviously eliminate any confusion - OR will it ??!!??
[quote][p][bold]RivermeadMike[/bold] wrote: I think they should introduce signs like those that TK Max in Bournemouth had some while ago. The sign told you which side was up and which one was down! No need to check which way the steps were moving. Very helpful!,[/p][/quote]In addition to that one could add the idea that Sainsburys in Lincoln have introduced. . i.e. a recorded message at ten second intervals of which states - Escalator going up - as one steps on the up escalator, and yes you've guess the message on the down escalator ??? . This will obviously eliminate any confusion - OR will it ??!!?? smhinto
  • Score: 1

4:17pm Wed 5 Feb 14

PokesdownMark says...

How am I supposed to hold the handrail with both fingers in my ears eh?
How am I supposed to hold the handrail with both fingers in my ears eh? PokesdownMark
  • Score: 4

5:01pm Wed 5 Feb 14

Tictock says...

Another no news story from the office - get out and finds some real news!
Another no news story from the office - get out and finds some real news! Tictock
  • Score: 2

5:27pm Wed 5 Feb 14

Wageslave says...

RivermeadMike wrote:
I think they should introduce signs like those that TK Max in Bournemouth had some while ago. The sign told you which side was up and which one was down! No need to check which way the steps were moving. Very helpful!,
And tell the kids at the bottom of the ASDA escalator not to ride their bikes up it.
[quote][p][bold]RivermeadMike[/bold] wrote: I think they should introduce signs like those that TK Max in Bournemouth had some while ago. The sign told you which side was up and which one was down! No need to check which way the steps were moving. Very helpful!,[/p][/quote]And tell the kids at the bottom of the ASDA escalator not to ride their bikes up it. Wageslave
  • Score: 2

9:36pm Wed 5 Feb 14

kalebmoledirt says...

Shopping park what pudding came up with that one,if it were a park as we know it,it. would be closed down as a risk to health and safety,might be of interest to pot holers in the underground car park and whale watching outside ASDA.
Shopping park what pudding came up with that one,if it were a park as we know it,it. would be closed down as a risk to health and safety,might be of interest to pot holers in the underground car park and whale watching outside ASDA. kalebmoledirt
  • Score: -1

8:52am Thu 6 Feb 14

ragj195 says...

Arrrrrgh wrote:
As others have said (and glossing over the fact that they've been there for ages) this is a massive waste of time. Anyone so mind-twistingly dim that they can't work out how to use an escalator is too stupid to understand an electronically bellowed warning.

Coming soon to Castlepoint - "Warning, the car park is a Escher-inspired nightmare" or "Alert, we put the cashpoints right at either end just to p**s you off".
People are missing the point. Castlepoint, know that there are dim people who will always ignore advice and fall over. Installing this is so that when taken to court they can say to the judge that they made best endeavors to warn the public, therefore avoiding culpability and ultimately having to pay out.
[quote][p][bold]Arrrrrgh[/bold] wrote: As others have said (and glossing over the fact that they've been there for ages) this is a massive waste of time. Anyone so mind-twistingly dim that they can't work out how to use an escalator is too stupid to understand an electronically bellowed warning. Coming soon to Castlepoint - "Warning, the car park is a Escher-inspired nightmare" or "Alert, we put the cashpoints right at either end just to p**s you off".[/p][/quote]People are missing the point. Castlepoint, know that there are dim people who will always ignore advice and fall over. Installing this is so that when taken to court they can say to the judge that they made best endeavors to warn the public, therefore avoiding culpability and ultimately having to pay out. ragj195
  • Score: 1

11:34am Thu 6 Feb 14

Arrrrrgh says...

ragj195 wrote:
Arrrrrgh wrote:
As others have said (and glossing over the fact that they've been there for ages) this is a massive waste of time. Anyone so mind-twistingly dim that they can't work out how to use an escalator is too stupid to understand an electronically bellowed warning.

Coming soon to Castlepoint - "Warning, the car park is a Escher-inspired nightmare" or "Alert, we put the cashpoints right at either end just to p**s you off".
People are missing the point. Castlepoint, know that there are dim people who will always ignore advice and fall over. Installing this is so that when taken to court they can say to the judge that they made best endeavors to warn the public, therefore avoiding culpability and ultimately having to pay out.
Actually no, I'm not missing the point - I was simply being facile. People who, when they fall over, immediately look around for someone to sue will not be fazed by a simple audio warning. It will have been too quiet, or not repeated regularly enough, or not in Polish. It will have warned of rain but not a cooking oil spill, or of strong winds.

The issue is that Castlepoint shouldn't have to attempt to enforce common sense in order to avoid litigation. The sort of people who will seek legal action if not expressly told that wet things are slippy will just find something else to squeeze a free holiday out of.
[quote][p][bold]ragj195[/bold] wrote: [quote][p][bold]Arrrrrgh[/bold] wrote: As others have said (and glossing over the fact that they've been there for ages) this is a massive waste of time. Anyone so mind-twistingly dim that they can't work out how to use an escalator is too stupid to understand an electronically bellowed warning. Coming soon to Castlepoint - "Warning, the car park is a Escher-inspired nightmare" or "Alert, we put the cashpoints right at either end just to p**s you off".[/p][/quote]People are missing the point. Castlepoint, know that there are dim people who will always ignore advice and fall over. Installing this is so that when taken to court they can say to the judge that they made best endeavors to warn the public, therefore avoiding culpability and ultimately having to pay out.[/p][/quote]Actually no, I'm not missing the point - I was simply being facile. People who, when they fall over, immediately look around for someone to sue will not be fazed by a simple audio warning. It will have been too quiet, or not repeated regularly enough, or not in Polish. It will have warned of rain but not a cooking oil spill, or of strong winds. The issue is that Castlepoint shouldn't have to attempt to enforce common sense in order to avoid litigation. The sort of people who will seek legal action if not expressly told that wet things are slippy will just find something else to squeeze a free holiday out of. Arrrrrgh
  • Score: 0

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