Bournemouth-based Martin and Co recognised for customer service

Bournemouth Echo: SIGNIFICANT: Martin & Co chief executive Ian Wilson SIGNIFICANT: Martin & Co chief executive Ian Wilson

BOURNEMOUTH-based Martin & Co has been recognised for its customer service by the largest award scheme in the residential property industry.

The network was awarded bronze for Best Large Letting Chain at the Estate and Letting Agent Awards (ESTAS), hosted by TV property expert Phil Spencer.

The ESTAS are based on research among customers, who are asked a series of questions about the service they have received from their agent.

This year’s competition saw 32,000 votes cast by landlords across the country.

Martin & Co chief executive Ian Wilson said: “The ESTAS are particularly significant as landlords determine the award winners. It’s important to recognise all the offices that were shortlisted for their excellent customer service, as this contributed to our national award win.”

Martin & Co has won eight national and 30 regional awards since it first entered the ESTAS in 2009. Eleven of its offices were shortlisted for regional awards


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