Kidney patient left waiting for two hours for E-zec ambulance service to take him home after treatment (From Bournemouth Echo)
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Kidney patient left waiting for two hours for E-zec ambulance service to take him home after treatment
PATIENTS are still facing delays for a new privatised non-emergency transport service a week after the Daily Echo first reported their concerns.
William Bownes, known as Dennis, needs dialysis treatment three times a week after suffering kidney failure in 2008, but is regularly kept waiting for the E-zec Medical Transport Services ambulance.
The 72-year-old, who suffered a stroke three years ago and struggles to speak, has twice had to be taken by his family to the Royal Bournemouth Hospital renal unit for treatment as the transport didn’t turn up.
He has also been left waiting for two hours for transport back to his home in Southbourne after treatment, causing him great distress.
Ismene Hunt, 67, his former wife, said: “We call their helpline asking when it is coming and the people at the other end don’t answer or say they don’t know.
“They don’t know what is happening at the renal unit either, it must be very difficult for them as they only have so many beds and dialysis takes four hours.
“They are really excellent people at the unit and go out of their way to make sure he gets his treatment.
“We have had to pick Dennis up after his treatment and once he was so stressed and tired after the wait he had some kind of fit.
“There were five other people waiting to be picked up.”
She added: “I’m sure it must be cheaper now but they don’t have enough people.”
Dorset County Hospital NHS Foundation Trust, which operates the dialysis unit, confirmed some patients were having problems with the E-zec service, which replaced the South Western Ambulance Service on October 1.
Jane Pike, director of service delivery for NHS Dorset Clinical Commissioning Group, said: “We work closely with our providers to address any issues raised by patients who feel they are not receiving services at the level they would expect. However we would like take the opportunity to reassure people that the isolated cases raised in the media are not indicative of the new Patient Transport Service which since October 1 has provided over 11,000 journeys for local people.
“We would ask that anyone who has a genuine complaint or comment about any services we commission to contact us or the provider in the first instance.”
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