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Unsung NHS heroes improve healthcare
2:00pm Thursday 5th September 2013 in News
THE Big Ask is a Daily Echo-backed project to give Dorset residents the chance to share their views about their NHS.
This week, in the last of the series, we focus on the unsung heroes of the NHS, the staff who work hard behind the scenes to improve the lives of hospital patients.
When you think of healthcare, it may often be doctors and nurses that spring to mind. However there are many people carrying out pivotal roles which make a positive difference to the patient experience.
Magdalena Taranowska works as a domestic in the stroke unit at the Royal Bournemouth Hospital. As well as the daily cleaning, Magdalena is called upon to carry out deep cleans if there are infection control issues and offers her assistance if there are Polish patients on the ward who speak little English.
Her dedication to her role and high standards are regularly praised by both colleagues and patients.
At Poole Hospital, the Emergency Department (ED) sees around 58,000 patients every year and one staff member who keeps the department ticking over is reception manager Debbie Cook who joined the Trust nearly 40 years ago. She organises the doctors’ rotas and manages the reception staffing singlehandedly.
Matt Welch, assistant manager in the emergency directorate, says: “One of these jobs alone would keep most people tied to a desk, but Debbie also finds the time to spend a day working on main reception, seamlessly admitting people into the hospital.”
Porters play a vital role transporting frail and often very ill patients around the buildings and moving complex and valuable equipment.
Mickey Dowle, 58, who has been a porter at Dorset County Hospital for the past five years, says: “Being a porter is about walking and talking. You cover a lot miles on a busy shift so you need to be fit and you must be able to communicate well with staff, patients and visitors.”
The survey closes on Monday September 9.
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